SHIPPING FAQ:

We ship to all Canadian Provinces. Unfortunately, we DO NOT ship to the Territories (Yukon, Northwest Territories, and Nunavut). 

When will I receive my plants?

Orders are typically shipped on Mondays and Tuesdays to ensure speedy arrival. We send them at the beginning of the business week to avoid potentially having your plants sit in a dark box in a truck or warehouse over the weekend. 

I live in a Canadian province, but at checkout, it's saying that you are not able to ship to my address.

You may have an item in your cart that does not qualify for shipping via post. 

We can ship most of the plants and accessories we sell; the exceptions are plants that exceed approximately 20 inches in height and width and cannot be compacted into the box without harming the plant, e.g., snake plants and cacti. There are also certain plants that have not historically shipped well despite being small. Exceptions also include large decorative pots and fragile accessories, including some glassware. 

If an item falls under this category, the item description will read:

"Sorry, this item does not qualify for shipping out of the city via post due to its large size and/or fragile nature. 

*However, we can deliver it via a driver for qualifying areas in Ottawa and Hull. Please select the "local delivery" option at the checkout screen and input your address to determine if you are within our delivery zone and to view delivery rates for your location."

We apologize for any inconvenience, but we want your plants to arrive in perfect condition.

What is the cost of shipping?

Shipping rates are displayed at checkout. These rates are based on a minimal dimensional weight (predetermined box sizes). For example, you may observe that shipping prices remain the same whether you purchase 1 or 6 plants of similar size. That said, we find that group orders with your local plant hobbyists can be mutually beneficial. 

We understand that Canada Post is typically a lower-cost service; however, based on past experience, CP does not boast speediness or reliability. We primarily use Purolator but may alternate between FedEx and UPS, as well as CanPar, depending on your location and service availability. From experience, we find these couriers to be the most reliable. Due to the sensitive nature of our products (live plants), we firmly believe that the premium in price is well worth it. 

Plants depart from Ottawa, ON, and delivery is typically 1-5 business days (depending on your location) but may take longer for rural or Northern communities. Please note that we do not ship to PO BOXES as they can only be accommodated by Canada Post. 

Shipping confirmation and the tracking number will be emailed to you. If you did not receive it, please double-check your junk box. Please ensure that you leave a working email and contact number when checking out your order.

Can I receive free shipping/delivery if I purchase a certain amount?

Currently, there is no minimum purchase to receive free shipping. 

To put it simply, "free shipping" is commonly calculated into the price of products. We strive to provide fair and competitive pricing reflective of the quality of our plants, so we don't believe this practice is fair to our local plant community. However, we do occasionally email promotions that are exclus.ive to online orde.rs.  Please subscribe to our email list to receive updates and promotional offers. 

*Please note that we are responsible for packing and securing your orders for transit. The courier company handles your packages during transit and ensures delivery to its destination. An electronic tracking number will be emailed to you when your order has departed from the store. You can use this code to track your order.

Customers are responsible for ensuring the security of their delivery location and arranging to retrieve their packages promptly. You can utilize the provided tracking code to view updates on the whereabouts of your package, including when it has been loaded onto a delivery truck and the final confirmation of its arrival at your designated destination.

House of Plants is not liable for any loss, theft, or damage that may occur to packages left unattended at the customer's front door or any designated delivery location.