Support
In-Store Shopping
We have a physical retail store for those who want to shop in person. We are at 38 Auriga Drive (in the Auriga Corporate Centre).
SHOP HOURS:
- Wednesday-Friday: 11 am-7 pm
- Saturday/Sunday: 10 am-4 pm
- Monday/Tuesday: CLOSED
Alternatively, in-store pick-up and local delivery services (Ottawa/Hull) can also be scheduled at the check-out screen. Online orders can be made 24/7, and the website undergoes live inventory updates.
Picking up your online order
At the checkout screen, select "pick up from store" and select your preferred day to pick up your order. This helps us prepare your order appropriately—if you're picking up in a few days, we’ll care for your plants until then and pack them just before your arrival to keep them fresh.
For orders placed before 7 PM EST, pickup is available as early as the next day that the shop is opened.
Need same-day pickup? Request this in the "Additional Details" section with your preferred time or call us at 613-421-8877.
You'll receive an email reminder on your selected pickup day—if you don’t see it, please check your junk folder.
Shop Hours:
Wed-Fri: 11 AM - 7 PM
Sat-Sun: 10 AM - 4 PM
Mon-Tues: CLOSED
If these hours don’t work, email us at info@houseofplants.ca, and we’ll do our best to accommodate!
Local Delivery
- Fees are based on location.
- Select your preferred delivery day at checkout.
- Deliveries are made Wednesday-Friday, 10 AM - 6 PM (excluding major holidays).
*For deliveries outside these days/times, email us at info@houseofplants.ca, and we'll do our best to accommodate!
We offer flat-rate delivery to most of the Ottawa area for $10. Quebec (Hull) deliveries range from $15-$25, depending on the region. Please note that we do not deliver to all areas of Ontario and Quebec—enter your address at checkout to confirm availability.
Special instructions for the delivery driver? Need the driver to use the side door, leave your order with a neighbour, or follow other instructions? Let them know by using the "Additional Details" box at checkout.
Live Inventory & Your Shopping Experience
At House of Plants, our website reflects real-time inventory to ensure that you see what’s actually available. However, this means that product availability may change while you shop. Here’s what you need to know to avoid any confusion and have a smooth checkout experience.
Why Can’t I Add More to My Cart?
If you’re trying to increase the quantity of an item but the website won’t allow it, it means we only have that many in stock.
Example: You want to add 3 plants to your cart, but only 2 are available—so you won’t be able to increase the quantity beyond that.
Why Can’t I Check Out My Cart?
If you leave your cart and come back later, the item may no longer be available if someone else has purchased it in the meantime.
Solution: If an item is out of stock, try checking back later or exploring similar products.
Other Things to Keep in Mind
- Inventory Updates in Real Time: If something sells out while you're browsing, it may show as unavailable at checkout.
- Discounted or Limited-Edition Items: Popular products may sell out fast, so if you really want something, we recommend checking out sooner rather than later!
If you need help, feel free to check out our FAQs or contact us.